FAQ

See the HELP page.

1. Online Reporting:

Visit the FPL Streetlight Reporting page. Complete the form with details about the streetlight, such as its location and the pole’s identification number.

2. Phone Reporting:

• For standard streetlight outages, call FPL at 1-800-226-3545.
• For dangerous conditions, like downed power lines, call 1-800-4-OUTAGE (1-800-468-8243) immediately.

3. City Assistance:

You can also contact the City of Naples for help:

• Call 239-213-5000.
• Use their Request Tracker tool online to report the issue.

Response Time:

FPL typically resolves streetlight outages within 5-10 business days.

Emergency Situations:

For emergencies, such as accidents involving streetlights or hazardous conditions, dial 911 immediately.

For further clarification or to report any concerns, please contact Naples Reserve Property Management.

  1. Log In to the Residents Only Website:

• Access the Residents Only website using your login credentials.

2. After signing in:

• Select 'Service Requests' from the Quick Actions section
• A form will appear,
• Complete the form with the details of the maintenance issue.
• Submit the form.

3. Maintenance Team Response:

• Our maintenance team will address your request as soon as possible.
• For urgent issues, please get in touch with the office directly.

Please see the Landscape Services Overview document under Information > Landscaping > Landscaping Documents 

RFID is a technology that uses electromagnetic fields to automatically identify and track tags attached to objects, such as vehicle stickers. In the context of amenity access, RFID stickers allow for secure and contactless entry by communicating with a reader device. 

• new homeowners receive up to two (2) RFID stickers free of charge. 
• Replacement  RFID stickers cost $25.00 each for homeowners. 

Please see the Amenity Access Provision Amendment FAQ download document, and the Eligible Immediate Family Member Registration form in the Applications & Forms section of the Information page.

No, if you already have a functioning RFID sticker, it will still work, and no replacement is needed. 

Yes, homeowners may obtain one set of amenity access smartphone credentials per household.

The lost credentials will be disabled, and new credentials will be issued for the new smartphone. 

RFID stickers cost $25.00 each for tenants. 

Yes, tenants may obtain one set of amenity access smartphone credentials per approved tenant occupant listed on the lease. 

The lost credentials will be disabled, and new credentials will be issued for the new smartphone. 

All tenant Bluetooth credentials and RFID stickers will be disabled at midnight on the last day of the approved lease. 

No, during the lease period, all amenity access is transferred to the tenant(s), and homeowner access will be disabled for the duration of the lease. 

A Long-Term Resident Guest is someone with primary residence in the homeowner’s property, such as a significant other, spouse not on the deed, adult child, or caretaker. 

Yes, they are eligible if they provide:

1. A government-issued photo ID.

2. A registration form/attestation signed by the homeowner.

3. Proof of residency, such as a government-issued photo ID with the Naples Reserve address, or a utility bill or bank statement with the address.

No, all other guests are not eligible. 

No, vendors (e.g., contractors, home watch services, dog groomers, realtors) are not eligible for RFID stickers or Bluetooth credentials. 

A member of the HOA Management Team will affix the RFID sticker to the vehicle upon purchase. 

Vehicle registration must be presented at the time of purchase.

No, RFID stickers will not be issued for rental cars. 

Violations are subject to fines and suspensions as per the Naples Reserve HOA regulations. 

Assessments are due quarterly on the 1st day of each quarter (January, April, July, and October).

Assessments are collected in advance, with payment due on the 1st day of the respective quarter 

Payments received after the 15th of the month the assessment is due are considered late, and a late fee of 5% of the assessment will be applied. Interest will also accrue from the 1st day of the missed payment until it is settled. 

•  Day 15: A late fee and interest are assessed.
• Day 16-30: A courtesy reminder with a Statement of Accounts is sent to      delinquent owners with a balance greater than $25.

If no payment is received, a Statutory Notice of Late Assessment (NOLA) letter is sent by Property Management Accounts Receivable (AR). 

If the account is in arrears by more than $100, the Property Manager will forward the account to the Association’s attorney for collection. The attorney will send a 45-day Intent to Lien letter to the owner. 

The attorney will proceed with filing a Claim of Lien on the property.

If the account remains unpaid after the Claim of Lien is filed, Board approval is required to authorize the attorney to proceed with foreclosure. 

Yes, the same collection process applies, starting 15 days after the Special Assessment due date.

• Waivers under $100 can be approved by the Property Manager.
• Waivers over $100 must be approved by the Association Treasurer or their designee.
• Waivers are granted only once per owner for a specific property.

The delinquent owner is responsible for all legal fees, assessments, late fees, interest, and any other charges related to the collection of the delinquent account. 

Yes, cyclists under 16 years old are required to wear a properly fastened helmet 

Between sunset and sunrise, bicycles must have:

• A white front light visible from 500 feet.
• A red rear reflector and light visible from 600 feet.

Yes, cyclists have the same rights and duties as pedestrians on sidewalks or in crosswalks. 

However: 

• Cyclists must yield to pedestrians and provide an audible signal before passing.
• Local ordinances may restrict sidewalk riding in some areas.

Yes, cyclists must obey all traffic signals, ride with the flow of traffic, and yield the right-of-way when entering a roadway.

No, cyclists are prohibited from using headsets, headphones, or listening devices, except for hearing aids.

Motorists must provide a minimum of three feet of clearance when passing a cyclist.

Cyclists traveling slower than traffic must ride as far to the right as practicable, except when:

• Preparing for a left turn.
• Avoiding hazards.
• Riding in a lane that is too narrow to share safely with vehicles.

Florida classifies e-bikes into three categories:

• Class 1 and Class 2: Allowed on bike paths and multi-use paths unless restricted by local ordinances.
• Class 3: Prohibited from certain paths, and riders under 16 must wear helmets.

The services apply to all Common Areas in Naples Reserve, as well as all 1,088 residential lots. Residents are provided a “broad sweep” of services which are a schedule for mowing, trimming, weeding, and fertilization. Preserve Areas are excluded from landscape services. Residents may contact Brightview for a quote on additional services.

• Weekly during the growing season (April-November).
• Every other week during the non-growing season (December-March).
• The current landscaping calendars are normally posted on the Information>Landscaping page.

• St. Augustine Grass: 4.5 inches.
• Zoysia Grass: 1.5-2 inches.
• Bahia Grass: 5.75 inches.
• For additional residential turf services, contact Brightview for a quote.

Clippings are not collected. They are blown back onto turf areas to avoid debris in lakes or hardscapes.

• Hard surfaces are edged during each mowing to maintain a sharp appearance.
• Based on growth conditions, soft bed edges are edged every other mowing or as needed.
• Line trimming around trees and other structures is performed during each mowing.
• Chemical edging is prohibited.

Litter is removed from lawn areas during each mowing visit to ensure trash is not shredded by equipment blades. Additionally, vegetation debris pickup occurs daily, in addition to mowing service days.

• Common Area beds will be weeded twice monthly.
• Residential driveways, sidewalks, curbs, and other hard surface areas will be weeded twice monthly and may be treated chemically. 
• Residential turf (grass) weeds will be treated 4 times a year. 
• Residential lanais and patios are excluded.
• For additional residential weed services, contact Brightview for a quote.

• Common Area shrubs are trimmed and pruned ten times yearly to maintain plant health, proper growth, and a neat appearance. Dead, damaged, or diseased vegetation is removed during this process.
• Palm fronds are trimmed to an approximate height of 12 feet. 
• Hand pruning shall be used for Clusia and Sea Grapes (except perimeter hedges). 
• Hedges up to 8 feet are included in routine maintenance services.
• Pruning practices will be consistent throughout the community. 
• Residential custom pruning requests are not part of this scope of work and will be billed accordingly.

• Yes, depending on the height of the plant, fertilization is performed using custom nutrient blends:
• Shrubs: Fertilized three times annually, with a potential fourth application billed as extra work.
• Residential Palms under 12 feet are fertilized three times annually.
• Hardwood Trees: Mature trees typically do not need additional fertilization and are not in the scope of work.
• Fertilization complies with Florida-Friendly Best Management Practices and Collier County ordinances.
• For additional residential fertilization services, contact Brightview for a quote.  

• Prevention of pest, disease, and weed outbreaks as possible.
• Routine scouting and spot treatment of problem areas.
• Preventive applications for certain plants when forecasted pest conditions arise.
• Treatment for fire ants
• Proposals may be requested for additional preventative blanket treatments as needed.

Monthly inspections are conducted to activate and test irrigation zones, identify leaks, adjust sprinkler heads, and ensure proper functionality. Emergency repair services are available 24/7.

• Palms in Common Areas receive nutrient and pest control applications twice annually (spring and fall).
• Coconut palms in Common Areas are trimmed twice annually. 
• Other palms in Common Areas are trimmed once annually (except those that self-shed such as Foxtail Palms and Royal Palms) with only dead fronds, seeds, fruit, and flowers removed.
• Hurricane cuts are not allowed.
• For additional residential palm trimming services, contact Brightview for a quote 

• Annual hardwood pruning annually as follows:
• Common Area beds tree canopies for clearance up to 7 feet on sidewalks and up to 10 feet on driveways and roadways. Canopies over pedestrian areas only will be lifted to 7 feet.
• Residential tree canopies up to 10 feet (contact Brightview for a quote on trimming trees more than 10 feet).
• Common Area flowering trees will not be pruned while in bloom. 
• No hurricane cuts are allowed.

• Replanted three times annually with 2,300 plants per rotation.
• Soil is prepared with organic material, fertilizers, and fungicides.
• Follow-up applications are performed as needed. 

• Mulching is performed annually in November/December and completed by mid-December. 
• Coco Brown Mulch is standard, except for Gold Mulch at the Island Club and Pine Straw at the perimeter and preserve borders.
• Mulch is applied at a depth of no more than 2 inches.
• Improperly installed mulch will be corrected at no additional charge.
• Removal of mulch is outside the scope of work. 
• For mulch removal, contact Brightview for a quote.

• Plant and sod replacement is not in the scope of work. 
• Common Area plant and sod replacements are treated as extra work and require Association approval before proceeding. Warranties are provided for materials managed by the vendor under certain conditions.
• Residential plant and sod replacements are treated and billed as extra work and require homeowner approval before proceeding. Warranties are provided for materials managed by the vendor under certain conditions.
• For residential plant and sod replacement, contact Brightview for a quote.

• The warranty does not cover:
• Damage caused by pests or diseases with no known remedies. 
• Environmental or site conditions like poor drainage or soil compaction.
• Natural disasters, wildlife damage, or failures due to tampered irrigation systems.

The vendor is responsible for repairing or replacing any landscaping or property damaged due to negligence or improper maintenance at their own expense.

• The HOA for the Common Areas.
• Residents for their lot/property.

• The Association or residents may request bids on services or landscaping outside of the scope of work of the contract. 
• Please do not speak with landscape workers about landscape needs or concerns, contact Brightview or Marcus May directly 

• Landscape requests and inquiries may be submitted 24/7 via telephone, email, or a web-based portal.
• All non-emergency requests will be addressed within 3 to 5 business days, Monday through Friday, between 9:00 AM and 5:00 PM.
• During the resolution process, a resident may be called, have a door tag left, or receive an email.

• Phone: 844-235-7778
• Online service request portal:  https://connect.brightview.com  
• New User Registration:

The Supplemental Declaration recorded on January 9, 2017, was revoked by vote on March 17, 2026, and is now null and void.

Coral Harbor is governed by the same Declarations, Governing Documents, Rules & Regulations, and Community-Wide Standards as all of Naples Reserve.

No. The Reserve Fund was eliminated by vote on March 17, 2026. After completion of the neighborhood’s initial exterior painting cycle in December of 2026, the fund was closed and any remaining balances were returned to Villa owners.

A Villa is an attached single-family home separated from an adjacent Villa by a structural Party Wall.

A Party Wall is the structural fire separation between two Villas.

It:

• Extends from the foundation to the roof as originally constructed
• Is built of CMU (concrete masonry unit)
• Functions as a fire-rated and structural separation system

It does NOT include finishes or non-structural elements such as drywall, paint, trim, or decorative features.

Exterior Party Walls

• Located outside lanai areas
• Contribute to exterior architectural appearance
• Must comply with approved paint and design standards
• Require DRC approval to change

Lanai Walls

• Enclose lanai spaces (screened or enclosed)
• May include structural framing
• Interior finishes may vary

Only exterior wall portions outside lanais must be uniform in appearance between Villas.

A Villa Roof is the complete, separate weather protection system covering each Villa structure, extending to the Party Wall/fire separation line.

By the Florida Building Code, Villa roofs are structurally independent (2 separate roofs) although they may share cosmetic elements such as ridge caps where applicable.

Villa roof repair and replacement standards align with all homes in Naples Reserve. Roof work must: 

• Match approved or original materials, color, and design
• Maintain structural integrity and waterproofing
• Comply with Florida Building Code
• Receive prior DRC approval

Villa lot owner maintenance and repair responsibilities align with all homes in Naples Reserve. Each Owner is fully responsible for maintaining their home and all associated improvements in accordance with community standards.

Damage is physical harm caused by an Owner, guest, or contractor that requires repair or replacement.

Damage does NOT include:

• Normal wear and tear
• Cosmetic imperfections
• Age or weather-related deterioration
• Pre-existing conditions

Lot Owners are responsible for any damage they cause, including damage to neighboring Villas, consistent with Naples Reserve standards.

Enforcement for Villas lot owners follow the same process and standards as all homes in Naples Reserve. The Association may enforce compliance and recover costs as permitted under the governing documents.

Villa  lot owner exterior painting standards align with all homes in Naples Reserve. Exterior painting must:

• Maintain a consistent and harmonious appearance
• Use approved colors and finishes
• Follow DRC guidelines

Exterior painting responsibility for Villas lot owners aligns with all homes in Naples Reserve. Each Owner is responsible for painting their own home. Timing and contractors may vary, but all exterior surfaces must ultimately maintain visual consistency with approved community standards.

Access rules for Villas align with all homes in Naples Reserve. When repairs require access to another Owner’s property:

• Reasonable access must be granted with proper notice
• Work must be limited to necessary areas
• Work must be performed by licensed contractors
• Disruption must be minimized
• An easement for such access is recognized under the governing documents

Any modifications to the Villa that affect the external appearance or structural integrity, including changes to party walls or roofs, require prior written approval from the Design Review Committee (DRC). Villa Owners should obtain approval before proceeding with any alterations to ensure compliance with the neighborhood’s rules and covenants.

• Paint Scheme C: Repose Gray/Pure White/Indigo Batik
• Paint Scheme E: Creamy/Tawny Tan/Riverway
• Paint Scheme F: Oyster Bay/Casa Blanca/Harvester 
• Paint Scheme L: Accessible Beige/Tony Taupe/Foggy Day  
• Paint Scheme U: Smoky Azurite/Extra White/Charcoal Blue
• Paint Scheme R: Rain/Extra White/Dovetail

• Plastiflex Textured Elastomeric Patching Compound brush grade — to repair cracks smaller than the width of a credit ca
• Florida Paints SunTech Acrylic Urethane Elastomeric Sealant Caulk
• Florida Paints #941 Rust Blok — for any rust affected or bare metal areas Florida Paints 1320 Glades 100% Acrylic Exterior Satin — for body and trim/garage
• Florida Paints 8430 Allgrip Acrylic Semi-Gloss exterior face of entry doors and frames
• See the Coral Harbor paint selections samples in Paint Concierge - Coral Harbor at Naples Reserve

Villa owners started a 4-year exterior painting project in October of 2024. 100% of the funding came from the Villa Reserve fund. The new painting changed from Sherwin Williams paint to a high-quality paint from Florida Paint. The quality of the paint was upgraded.

Year 2024: 23 buildings - villas 14541-14875 on outside of circle and villas 14542-14880 on inside of circle

Year 2025: 22 buildings - villas 14871-14755 on outside of circle and villas 14876-14768 on inside of circle

Year 2026: 44 buildings - villas14751-14667 on outside of circle and villas 14756-14664 on inside of circle and villas 14663-14547 on outside of circle and villas 14660-14550 on inside of circle

• Villas painted prior to October 2024: Sherwin Williams
• Villas painted in October 2024-2026: Florida Paints

Villas painted in October 2024-December 2026: purchase from Florida Paints:

      1201 Airport Pulling Road South

      Naples, FL

      239-732-6664

1. Identify as resident of Naples Reserve Coral Harbor
2. Have paint scheme letter (see above)
3. Indicate what is needed — body, trim/garage, front door or all 3

Fishing is allowed in the following locations:

• Island Club Beach
• Outrigger Pier
• Match Point Kids Cove
• Behind your own home (within your lot line)

No, fishing behind another resident’s home is not permitted. Please respect your neighbor’s privacy.

No, fishing under the bridge is not allowed. This area is behind homes of new and existing residents and is considered a no-fishing zone.

Yes, fishing in the main lake is permitted. However, fishing past the bridge in areas directly behind residents’ homes is prohibited.

Restricted areas are in place to protect residents' privacy and ensure a respectful community environment.

• When cloud-to-ground lightning is detected within a 10-mile radius of the Island Club:
• A 15-second horn blast will sound, and the yellow flashing light on the Tiki Hut will activate.
• The pool, pool area, tiki bar, beach area, and watersport equipment must be vacated immediately.

•  The all-clear will be signaled by three shorter 5-second horn blasts and the deactivation of the yellow flashing light.
• Normal operations can resume when no lightning is detected within a 10-mile radius for 30 minutes.

Open Houses are allowed only on Saturdays and Sundays, between 1:00 PM and 4:00 PM. 

 Homeowners or their real estate agents must submit the following information in writing to the HOA Office by 9:00 AM the Friday before the Open House:

• Homeowner or real estate company name
• Contact name and number of the listing agent or homeowner
• Address of the Open House
• Directions to the home
• Date of the Open House

The HOA Office will provide a list of Open Houses to the Gate House. Visitors must register with the Guard House via the guest lane and mention a property on the Open House list to gain entry.

Visitors will not be permitted to enter Naples Reserve before 12:50 PM. 

A realtor representative or the homeowner must be present at the home throughout the entire duration of the Open House. 

The homeowner is responsible for completing the Realtor Authorization Form and submitting it to the HOA Office if the property is being sold through a realtor. 

Only Open House signs are permitted. Other signs such as “Home for Sale” or “For Sale by Owner” are not allowed. 

Signs must not exceed 20” x 24” in size. 

No, balloons or other embellishments are not permitted on signs. 

• In front of the home hosting the Open House
• At the entrance of the neighborhood
• At the beginning of the respective street
•  Signs are not permitted at the intersection of Naples Reserve Circle and Blvd. 

Signs can be placed one hour before the Open House starts (from noon) and must be removed no later than one hour after the Open House ends (by 5:00 PM). 

Improperly placed or unauthorized signs will be removed.

No, there is no lifeguard on duty. All individuals use the pool and pool area at their own risk.

The Association, management, and staff are not responsible for accidents, personal injuries, or lost/damaged items in the pool area.

The pool area includes all spaces inside the fence surrounding the Island Club, pool, tiki hut, bocce courts, and beach.

 is permitted from 30 minutes after sunrise until 30 minutes before sunset, per Florida Department of Health regulations. 

Pool use is limited to residents and up to 8 guests per unit, for a total of 10 people per household.

No, glass objects are strictly prohibited. 

Use the outside pool gates. Do not enter through the Island Club or Fitness Center.

No, wet clothing is not permitted inside the Island Club, Fitness Center, or Outrigger. 

• Children under 18 years old must be accompanied by an adult unless a signed waiver is on file for those aged 16-17
• Children under 7 years may use the infant wading pool.

No. Diving, running, jumping, or any disruptive activity is prohibited. Radios and audio devices may only be used with headphones.

Vacate the pool and pool area immediately during lightning or thunderstorms.

• No food or drink is allowed within 4 feet of the pool edge.
• No outside food or drink is permitted when the on-site Food & Beverage vendor is open.

• Barbecues are allowed on a first-come, first-served basis when the vendor is closed (typically Mondays).
• Clean the barbecue after use and report any issues to management.

No. Pool furniture is available on a first-come, first-served basis. Personal items left on furniture must be removed when leaving.

No personal furniture is allowed inside the pool deck area due to seating capacity limits. 

No pets are allowed, except for service animals.

• Large toys and rafts are not allowed in the main pool.
• Small floating noodles, Coast Guard-approved safety devices, and small toys are permitted in designated areas.

• Shower before entering the pool.
• No soaps or shampoos at the poolside shower.
• Diaper changing is only allowed in restrooms with changing tables.

Only wheelchairs, medical devices, and strollers are allowed on the pool deck. 

Yes, Naples Reserve is a tobacco-free community. Tobacco use, including smoking, vaping, and chewing tobacco, is prohibited in all of the Association’s Common Areas. 

Tobacco use is allowed only within individual homes and lots. 

 Smoking, vaping, and chewing tobacco are all prohibited in the Common Areas. 

No, there are no designated smoking areas in the Common Areas. Tobacco use is restricted to private homes and lots only. 

Violations should be reported to Property Management. The Association may take appropriate actions as outlined in the community rules and regulations. 

Yes, as long as your porch or backyard is within your lot, you may use tobacco there. 

Yes, the tobacco-free policy applies to everyone, including residents, guests, and visitors, while they are in the Common Areas. 

Yes, the tobacco-free policy applies to everyone, including residents, guests, and visitors, while they are in the Common Areas.