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The Residents section of the website is a secured companion site powered by FirstService Residential.  

You can log on to view association documents or make or schedule association assessment payments.

The link below will take you to your Account page. 

You will be asked to log on if you have not already done so during this session..

While logging on, you have the option to "Keep Me Signed In' by clicking the check box.

Once you are logged on, select an option from the Dashboard page.

*** COMING SOON: Click the HOME menu link to return here ***

The FirstService Residential Connect Resident Portal has replaced your former KW secure resident portal.  

It’s important to note that Prior to March 31, 2025, your balance may not reflect prepayments and/or balance dues. These transactions have been accounted for and your balance will be adjusted after the transition has been completed.  

If you have not yet registered to your new Resident Portal, please follow these three simple steps:

Step 1: Click on “RESIDENTS” from the menu at the top of this page. This will take you to  https://naplesreservehoa.connectresident.com.

Step 2: Scroll down to Resident Access and select the option to Create Account.

Step 3: You may register with both your mobile phone number and email address

Should you need assistance registering, please contact our Customer Care Center at 1.866-378-1099, 24 hours a day, 7 days a week. 

NOTE: If you experience issues trying to create an account, please make sure your pop-up blocker is disabled. If you are using an iPhone or iPad, you can disable the pop-up blocker by visiting SETTINGS, then select your internet browsing app (likely Safari), then make sure “Block Pop-ups” is deselected.

If you forget your password, click the "Forgot Password?" link on the Resident Login page to retrieve it.

If you are using Internet Explorer, make sure you add https://www.naplesreservehoa.com to trusted sites.  

If you experience any issues on the Residents Only site with pages not loading correctly or missing documents, you may want to try a 'hard reset' of your browser by following the instructions below (depending on which type of device you are using):

•  In most browsers on PC and Mac, you can perform a simple action to force a hard refresh: Hold down the Shift key on your keyboard and click on the reload icon on your browser’s toolbar. 

There are also keyboard shortcuts to perform the equivalent hard refresh which are listed below:

• Chrome, Firefox, or Edge for Windows: Press Ctrl+F5
• Chrome or Firefox for Mac: Press Shift+Command+R.
• Safari for Mac: There is no simple keyboard shortcut to force a hard refresh. Instead, press Command+Option+E to empty the cache, then hold down Shift and click Reload in the toolbar.
• Safari for iPhone and iPad: There is no shortcut to force a cache refresh. You’ll have to dig into settings to erase your browser’s cache.

After you perform the hard refresh, you should see the web page go blank, and the reloading process will take longer than usual. That’s because the browser is re-downloading all of the data and images on the site.

If you have any other issues within the secured site, you may contact the Property Managment Support team via the Customer Care Center (Available 24 hours a day,7 days a week, 365 days a year) at (866) 378-1099   Please provide a detailed description of your issue.