HELP

The Residents section of the website is a secured companion site powered by KW Information Center.  

You  can log on to make payments, create a work order for a Maintenance Request, reserve facilities, or view non-public information such as  your account and profile settings, the Resident Directory, financials,  meeting notes and agendas, etc.

The link below will take you to your Account page. 

You will be asked to log on if you have not already done so during this session..

Two Factor Authentication (2FA) is enabled by default to add an extra layer of security for your private information.  After submitting your user name and password, a pop-up window will appear for entering a six-digit code sent to your email or phone.  You may modify the 2FA delivery method in your Profile settings once you have logged in successfully.

Once you are logged on, select an option from the RESIDENT menu.

Click the HOME menu link to return here.

If you forget your password, click the "Forgot Your Password?" link on the Resident Login page to retrieve it.

If you forget your username, or are unsure of whether or not you have an account, you may contact your property  management staff and they can send you a  user/password reminder. 

If your account is locked, you may contact KWIC support at oncierge@kwpmc.com to have it unlocked. Please provide: street address, first name, last name, and username,  After we’ve verified the information we will notify you about your account being unlocked via the same email address you used to register. 

If you are using Internet Explorer make sure you add https://www.naplesreservehoa.com to trusted sites.  

If you experience any issues on the Residents Only site with pages not loading correctly or missing documents, please try a 'hard reset' of your browser by following the instructions below (depending on which type of device you are using):

•  In most browsers on PC and Mac, you can perform a simple action to force a  hard refresh: Hold down the Shift key on your keyboard and click on the reload icon on your browser’s toolbar. 

There are also keyboard shortcuts to perform the equivalent hard refresh which are listed below:

• Chrome, Firefox, or Edge for Windows: Press Ctrl+F5
• Chrome or Firefox for Mac: Press Shift+Command+R.
• Safari for Mac: There is no simple keyboard  shortcut to force a hard refresh. Instead, press Command+Option+E to  empty the cache, then hold down Shift and click Reload in the toolbar.
• Safari for iPhone and iPad: There is no shortcut to force a cache refresh. You’ll have to dig into settings to erase your browser’s cache.

After you perform the hard refresh, you should see the web page go blank, and the reloading process will take longer than usual. That’s because the browser is re-downloading all of the data and images on the site.

If you have any other issues within the secured site you may contact the KWIC Support team at  oncierge@kwpmc.com .  Please provide a detailed description of your issue.